STORE POLICY
CUSTOMER CARE
Local Pickup is currently available at 3 locations:
The Rustic Bean (Bold Centre in Lac La Biche)
Birch Hill Interiors (Downtown Lac La Biche)
Shipping is also available through Canada Post.
You will be sent tracking details as soon as your item is shipped!
Don't be alarmed if your item comes in a used box, this is part of our sustainability process!
Free shipping is available over $150 and will automatically be waived when your cart is over that amount!
Orders over $200 will receive a free gift! this is something i love to do with spare fabrics and depending on the other items in your order, i will usually coordinate it with something else you have purchased !
If there are any issues with your order please contact me on facebook or instagram @rivthelabel and i will be happy to resolve any issues .
Feel free to reach out to me personally ANYTIME i love hearing from my customers!
Returns are accepted within the first 10 days of receiving your order . Contact me with the details of your order and reason(s) for return. For Local customers this will include a simple drop off at the location of their choice. For Canada wide customers, shipping the item back to me will be at your cost (depending on the return reason)
WHOLESALE INQUIRIES
Have you seen anything that you think would fit perfectly in your store?
Are you hoping to Collab or make an item that is unique for your customers?
I would love to work with you!
Please reach out anytime via DM or email shanda@rivthelabel.com
PAYMENT METHODS
Credit / Debit Cards
PAYPAL/SQUARE
Offline Payments (note when using offline payments like EMT product stock is not updated until payment is received)